Due to the nature of our products and for hygiene and safety reasons, all skincare product sales are final. We do not accept returns or offer refunds or store credit for purchased products.

We are happy to exchange any product that arrives defective with prompt notice. If you receive a defective product, please email st.clairefacialist@gmail.com within seven (7) days of delivery with your order number and photos of the defect so we can arrange an exchange.

We reserve the right to refuse any exchange requests that do not meet these requirements.

Certain professional and paramedical skincare products, including DMK home prescriptive products, are available only after an in-person consultation and treatment.

These products are not sold online without prior professional approval, as they are customized to specific skin needs and protocols.

By purchasing professional or paramedical skincare products from St. Claire Facialist, you acknowledge that these products are intended for home use following an in-studio treatment and consultation.

We reserve the right to limit, refuse, or cancel orders that do not comply with our consultation requirements or professional protocols.

All professional and paramedical skincare product sales are final, except in the event of a defective product as described in our Returns and Exchanges Policy.

We offer flat-rate shipping within the United States for a fee of ten dollars ($10).

We offer free standard shipping on U.S. orders of two hundred dollars ($200) or more.

We are happy to ship internationally for a flat rate of forty dollars ($40). International customers are responsible for any duties, taxes, customs fees, or import charges that may apply.

Orders are processed within three (3) to five (5) business days, excluding weekends and holidays.

Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

Once an order has shipped, we are not responsible for lost, stolen, or delayed packages. Please contact the carrier directly for assistance.

We require at least forty-eight (48) hours’ notice to cancel or reschedule an appointment.

Cancellations or reschedules made less than forty-eight (48) hours before the scheduled appointment time may be subject to a cancellation fee.

Failure to show up for a scheduled appointment without notice may result in a no-show fee and may require prepayment for future bookings.

We reserve the right to modify or waive fees at our discretion.

All esthetic services are non-refundable once performed.

If you have any concerns about your skin following a treatment, please contact us promptly. We may request a phone or video call for guidance or invite you to return to the studio for a skin evaluation.

If a reaction, rash, or adverse response occurs, we may provide a complimentary recovery treatment or appropriate skincare products as needed, at our discretion.

We do not offer refunds, store credit, or partial refunds for completed services.